90 Days Leave it Or Love It Policy

1. Policy Design

Policy Name:
“90-Day Risk-Free Trial — Love It or Leave It”

Policy Terms to Include:

• All products (including sale items) are eligible unless otherwise stated.
  
  
• Customers must retain original packaging (including any protective materials).
  
  
• The product must be used in a personal or commercial setting for up to 90 days.
  
  
• If unsatisfied, customers must contact you within 90 days to arrange a return.
  
  
• Upon receiving the return in original packaging, you will issue a full refund.
  
  

2. Website Integration

Where to Display This Policy:

• Homepage Banner (e.g., “Risk-Free 90 Day Trial” with a link to details)
  
  
• Product Pages (especially near the “Add to Cart” button)
  
  
• FAQ Section
  
  
• Returns Policy Page
  
  
• Checkout Page (as a trust-building reminder)
  
  

Recommended Copy for Product Pages:

Try it risk-free! Every purchase comes with our 90-Day Love It or Leave It Guarantee. Use it at home or in your facility — if you're not 100% satisfied, return it for a full refund.

3. Customer Journey Breakdown

4. Logistics & Returns Management

Packaging Condition:
Require the original packaging for all returns (you may want to clarify what qualifies as acceptable condition).

Returns Process:

• Offer prepaid return labels or arrange courier pickup.
  
  
• Consider using a returns portal or integrating with a returns management tool (e.g., Returnly, Loop Returns).
  
  

Refund Timeline:

• State clearly how long refunds take once items are received (e.g., “Refunds processed within 5–7 business days”).
  
  

5. Legal & Operational Considerations

• Terms & Conditions Update: Add a specific clause detailing this return policy.
  
  
• Exclusions: Clearly state if any products are not eligible (e.g., consumables, customized equipment).
  
  
• Inspection Clause: Reserve the right to inspect returned items before refunding, but make it customer-friendly.
  
  
• Customer Communication: Train your support team to handle returns and trial questions positively and clearly.
  
  

6. Marketing the Policy

Promote it as a trust signal:

• Email Campaigns – “Try before you commit: 90-Day Love It or Leave It”
  
  
• Social Media Posts & Stories
  
  
• Google Ads/Meta Ads: Use the policy as a key value prop